Privacy policy

Who we are

Rossendale and Pendle Mountain Rescue Team (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and protect your information when you use our website www.rpmrt.co.uk

What information we collect

We may collect and process the following data: name, email address, telephone number, postal address, and any information you provide via contact or application forms. We may also collect IP addresses, browser types, device information, and website usage data via cookies.

How we use your information

We use your personal data to respond to enquiries or applications, provide requested information or services, manage volunteering applications, improve our website and services, and send updates or communications where you have consented.

Lawful basis for processing

We process your data under the following lawful bases: consent where you opt in to communications, legitimate interests to operate and improve our website and services, and legal obligation where required by law.

Sharing your information

We do not sell your personal data. We may share your data with trusted service providers such as website hosting or email services, and with authorities where required by law. All third parties are required to respect your data and only process it on our instructions.

Data storage and security

Your data is stored securely within the UK or UK-compliant systems. We take appropriate technical and organisational measures to protect your data. However, no internet transmission is completely secure.

Data retention

We only keep your personal data for as long as necessary. Enquiries may be kept for up to 12 months. Applications may be kept as required for recruitment purposes. Legal or administrative records are kept as required by law.

Your rights

Under UK data protection law, you have the right to access your personal data, request correction of inaccurate data, request deletion of your data, restrict or object to processing, withdraw consent at any time, and lodge a complaint with the Information Commissioner’s Office (ICO).

Cookies

Cookies are small text files stored on your device to help websites function and analyse usage. We use cookies to ensure the website functions correctly, analyse how visitors use the site, and improve performance and user experience. Types of cookies we may use include essential cookies required for website functionality and analytics cookies that help us understand website usage.

Managing cookies

You can control or disable cookies through your browser settings. For more information, visit www.allaboutcookies.org

Analytics

GhostlyX Analytics

We use GhostlyX, a privacy-focused analytics platform that does not rely on cookies or collect personally identifiable information. It provides aggregated, anonymised insights such as page views, referral sources, general location (e.g. country or city level), and device type.

This means:

  • No tracking cookies are placed on your device for GhostlyX analytics
  • No personal data, such as your name, email address, or exact location, is collected
  • Your activity is not tracked across other websites

We use GhostlyX to gain a clear, privacy-respecting overview of how our website is used.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.

Contact

If you have any questions about this policy or your data, please contact us via the website contact form.